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Hassle-free Shipping and returns

Your satisfaction, our priority: Effortless shipping and returns experience.

From our warehouses to your customers’ doorsteps

Enjoy a streamlined process, from order to delivery.


Your customer places an order on your online store.


We process the order and ship the package within 24-48 hours.


Delivery is made in 3 business days in the EU, or 5-7 business days outside the EU.

Effortless return process that only takes four steps


Submit your request and share your return reason within 14 days from the delivery date.


Our team will evaluate your request by providing approval or addressing any concerns.


Select your preferred return label option – choose our label or use your own.


Once your package returns to us, we will process your refund, ensuring a seamless experience.

Frequently Asked Questions

What are your shipping costs?

Shipping costs are calculated per order. The total shipping cost consists of a base fee (economy or express) + an additional charge per item, which varies based on the item’s category.

Do you accept returns?


We offer a 14-day return policy to our dropshipping partners, counting from the day the parcel was received. Any returns sent by postal services will not be accepted.


Wholesale buyers

We offer a 7-day return policy for defects and wrong shipped products to our wholesale buyers, counting from the day the parcel was received.

What is the delivery time?

The delivery time depends on the location. It takes 24-48 hours to dispatch the package, and 3 business days on average within the EU, or 5-7 business days outside the EU to deliver it.

Which countries do you deliver to?

We provide worldwide delivery using UPS, FedEx, or DHL. However, we cannot ship to Russia, Belarus, and Ukraine due to the ongoing war.

How to request a return?

We offer a 14-day return policy counting from the day you receive your parcel. To ensure a smooth return process, please keep these guidelines in mind:Ship the return back within 14 days of receiving your order, and make sure to use a shipping method with an active tracking number.Please send your return using UPS, FedEx, or DHL. Unfortunately, we cannot accept returns sent via regular postal services, and such returns will be declined.To initiate a return, simply submit a return request through your BrandsGateway Account.

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