Worldwide Shipping And Returns
Fast, tracked shipping and hassle-free returns on all dropshipping orders.
From our warehouses to your customers’ doorsteps
Enjoy a streamlined process, from order to delivery. Here is how it works:
Your customer places an order on your online store or marketplace.
Once you process the order, we ship the items within 24-48 hours.
Delivery time depends on the destination; the calculator below shows it for every country.
Shipping Costs
Calculate your shipping costs and times based on location.
*The shipping costs listed above are estimates and may vary. Final costs are calculated per order and include a base fee (economy or express) plus an item-based surcharge depending on product category.
**Delivery times are approximate and may vary by location. Orders are typically dispatched within 24–48 hours.
Effortless Returns
If your customer wants to return an item, we have you covered!
Submit the return request within 14 days from the delivery date.
Our team will evaluate your request and provide additional information.
Select your preferred return option: choose our label, or use your own.
Once the package is returned, we will inspect the item and process your refund.
Frequently Asked Questions
What are your shipping costs?
Shipping costs are calculated per order, depending on the location of your customer. The total shipping cost consists of a base fee (economy or express) + an additional charge per item, which varies based on the item’s category. Find out more information in our Shipping Costs Table.
Do you accept returns?
All dropshipping orders are covered by our 14-day return policy, counting from the day the parcel was received by your customer. If the order includes multiple items, your customer is able to return only one or several items, or the whole order. A reason must be provided to initiate the order process, and all return orders are subject to an inspection before your refund is initiated. Used/worn items will not be refunded.
What is the delivery time?
The delivery time depends on the location of your customer and the shipping option. We dispatch the package within 24–48 hours. Economy delivery takes 3–5 business days within Europe and 5–8 business days outside Europe; express delivery takes 1–3 business days within Europe and 3–4 business days outside Europe.
Which countries do you deliver to?
We provide worldwide delivery using UPS, FedEx, DHL, or your own shipping label. Some locations may have restrictions due to conflicts.
How do I request a return?
With our 14-day return policy counting from the day your customer receives the parcel, it’s important to initiate the return process as soon as possible. Request the return in your BrandsGateway account: under Orders, start the return next to the order, choose the items and the reason, then use your own shipping label or buy a return label from us. Additionally, to ensure a smooth return process, please keep these guidelines in mind:
The item/items must be shipped back within 14 days after delivery.
The return must be shipped using UPS, FedEx, or DHL. We don’t accept returns sent via regular postal services, and such returns will be declined.
A reason must be provided to initiate the order process, and all returned items are subject to an inspection before your refund is initiated. Used/worn items will not be refunded, instead, the items will be shipped back to your customer.
Let’s transform your business together today
Learn how to start selling luxury clothing with BrandsGateway