Mar
05
How to Handle Shopify Chargebacks and Disputes like a Pro?
Customers sometimes dispute charges on their credit cards, leading to what's known as a chargeback. Shopify facilitates the process, but banks have the final say in these matters.
There are various reasons why a customer might initiate Shopify chargeback, such as fraudulent transactions, missing packages, incorrect orders, or issues with billing.
Many people wrongly assume that chargebacks are solely the result of fraud. The truth is, plenty of disputes stem from misunderstandings, buyer's remorse, or shipping delays.
Even reputable businesses with excellent customer service can find themselves dealing with chargebacks, which underscores the importance of being well-prepared to handle them efficiently.
Check out: The Ultimate Shopify Dropshipping Guide