BrandsGateway App (“the App”) provides dropshipping service (“the Service”) to merchants (“App Users”) who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

What information do we collect?

Personal Information 

We collect personal information that the App Users provide to us, i.e. the information that they disclose when creating an account and using the App. This information may include the App Users’ name, surname, email address, phone, and address, which may be used for store and order management. 

Payment Information

We collect payment information that the App Users provide to us, i.e. the information they use for making payments when placing orders through the App, such as credit card details.

Order Information

We collect information that is related to and included in the orders made through the App. Additionally, we create logs only in case a post request failed for the created product. We do not collect any information about the App Users’ customers and we do not log any information relating to how customers visit or navigate our App Users’ Shopify-based stores.

How do we use the information we collect? 

We use the personal information we collect from the App Users in order to provide dropshipping services and operate the App. More specifically:

To facilitate the account creation and login process

During the process of account creation and login, we use the information the App Users disclose, such as Google account information to enable and facilitate the registration process.

To fulfill and manage orders made through the BrandsGateway App

We may use the App Users’ personal information to fulfill and manage orders, payments, returns, and refunds made through the App.

Request feedback about our service and support

We may use the App User’s personal information to request feedback about the service and support we provide in order to improve them and provide superior service. 

To provide maximum security and protection 

We may use the App Users’ personal information for debugging the App in case of a certain failure.

To provide promotional and/or informational content

In accordance with the App Users’ marketing preferences, using third-party tools, in this case, email marketing software, we may use our App Users’ personal information for marketing purposes, i.e. sending newsletters with promotional content regarding new products and/or brands, discounts, holiday sales, and/or informational content related to the App – news, updates, changes to policies, terms, and conditions.

For other Business Purposes

We may use our App Users’ personal information for the following purposes: identification of usage trends, determination of the effectiveness of marketing campaigns, and other users’ behavior analysis which will help us improve the App and the App Users’ experience.

For how long do we store or retain the data we collect?

The data we collect from our App Users are stored until the App User has deleted the BrandsGateway App from their Shopify-supported store, and we do not store data for more than 3 months. 

Will your information be shared with anyone?

We only share App Users’ information to provide them with services and/or to fulfill business obligations. More specifically, we may share information with certain parties for specific reasons:

• Legal entities – to investigate, prevent, or take necessary action if we notice a potential violation of our policies, threats to safety, or any other illegal activities.

• Vendors and other third-party service providers for payment and/or refund processing, email delivery, customer service, and/or marketing efforts. 

What are your privacy rights?

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

How can you contact us about this Privacy Policy?

If you have any questions regarding this Privacy Policy, do not hesitate to contact us by email at [email protected] or by mail using the details provided below:

GATEWAY HOLDINGS ÖU 

Narva mnt 5, 10117 

Tallinn, Estonia