TERMS & CONDITIONS

The following terms and conditions control the offering and selling of products at BrandsGateway.com, under the partnership of certified partners with Gateway Holdings ÖU.

Items purchased on this website are qualified directly by BrandsGateway.

Customers must ensure that they read the information concerning rules of the Legislative Decree 196/2003 ‘’ THE PROTECTION OF PERSONAL INFORMATION CODE'', and in turn agree to the processing of personal data before proceeding with any purchases.

Customers should review the general conditions of sale and privacy policies on the given website before making any purchases. If a customer proceeds with a purchase, it is assumed that they have indeed given full acknowledgment and agreement to such policies, and without such acceptance, purchases should not be made.

Through purchasing a product or products, customers are accepting the general terms and conditions of the sale, including the payment, as well as reading in full the privacy policy. The customer will have given clear consent for the processing of personal information and agrees to comply with any stipulated agreements, including the payment method.

Products offered on BrandsGateway's website are done so exclusively by BrandsGateway to persons of or over the age of 18, and who are legally competent to enter into such a binding contract. It is Brandgateway’s purgative to not process any orders from individuals who fail to meet such criteria. For our Dropship clients, all marketplaces are accepted to re-sell our inventory.

Any purchase of products completed by customers is done so in coordination with what is displayed and described on the website, including the indicated price and additional taxes and fees, which may vary depending on location. Additional costs include the cost of shipping, all of which will be shown at the moment of purchase.

The number of units available will determine the availability of items, and BrandsGateway cannot guarantee the delivery of products ordered. BrandsGateway will provide customers with the option of reserving products where possible and will communicate fully concerning delivery time (which may sometimes take longer than usual) with the customer either by email or telephone.

Before completing any purchase, the customer will always be made aware of the specific unit cost of each product selected, as well as the total number ordered (if more than one) and any delivery charge.

Having completed their purchase, customers will receive an email confirmation of their order, with BrandsGateway stating that it has been received, as well as providing a unique order number. After this, customers will receive a second email, this time confirming the acceptance of any such order, including the delivery of products to the stated address and estimated delivery date. This information provides clients with the opportunity to check relevant information, and if necessary report and/or request further information at [email protected]

Customers will be able to check the status of the order in the customer area.

Orders will have one of the following statuses:

PROCESSING: Order has been made by the Customer and their payment has been verified. Orders will be automatically canceled by the international banking system should no authorization be received.

ON HOLD: BrandsGateway has received the order, but waiting for payment confirmation from the customer.

COMPLETED: Purchased goods have been delivered to the relevant courier for transportation.

Payment by installments is strictly prohibited.

Should the customer choose to pay with one of the credit card options otherwise accepted and displayed on the website, any payment must be made with the submission of the purchase order. The validity of such a payment method will be stringently checked by the provider during the order process, with an email being sent to the customer indicating the results. Credit is received by BrandsGateway at the moment of the shipment of products.

Product prices are subject to change, however, confirmed orders may or may not be affected by any such alterations.

Should the provider or institution issuing the credit card refuse payment for any reason, BrandsGateway will not be held responsible for any delay or non-delivery of items.

BrandsGateway reserves the right to automatically cancel any order in the absence of relevant information needed to complete a transaction.

Information from the buyer’s credit card or financial information will at no time be known by BrandsGateway. Such information is transmitted through a secure and safe connection to an online portal for the bank or finance company provided by the customer. Therefore, BrandsGateway will not be held responsible for any fraudulent or illegal use of credit cards which may potentially occur during the transaction of a purchase. Should PayPal be used as a method of payment, customers will be directed immediately to the PayPal login page in order to complete their order.

When using PayPal, the amount of the purchase is charged to your PayPal account at the time of order. In the case of a cancellation by the customer or non-acceptance by BrandsGateway, the amount will be refunded to the Customer's individual PayPal account. BrandsGateway will in no event be liable for any damages, direct or indirect, as a result of any delays in releasing the amount committed by PayPal. For each transaction made with the PayPal account, the customer will receive (by email) confirmation from PayPal directly. BrandsGateway reserves the right to cancel and/or suspend the order if PayPal sends an e-mail message showing errors and/or irregularities in the payment. In such an instance, BrandsGateway reserves the right to attain additional information from the customer, as well as the sending of documents to prove the ownership of credit cards. BrandsGateway also reserves the right not to accept the order without any right for the Customer to claim damages.

Should the customer cancel an order reserved with payment by credit card, bank transfer, or PayPal, BrandsGateway will reimburse through the same chosen method of payment made by the Customer, with requests for other methodologies not being permitted under any circumstances.

Customer data is processed in a manner that prevents third parties from coming into contact with them. To increase security further, customers should strive to use an internet provider such as Internet Explorer, Google Chrome, Mozilla, or Safari. Until the time in which customers confirm any order, the data surrounding credit card details will reside exclusively on the customer’s computer or device.

All BrandsGateway vendors can deliver worldwide. Our freight partners are UPS, DHL, FedEx, and the Postal service. The average delivery time within Europe is 3-5 business days. For shipping destinations outside Europe, such as North America and Asia, the delivery time is 5-10 business days, however, delivery times may increase depending on the delivery destination, and delivery times could also change during the covid19 crisis. 

Invoices for orders delivered by couriers are available to both download and print online from the customer’s individual account area. Once such information has been issued, no changes can be generated.

All our vendors offer a worldwide shipping fee starting from 15€/17$ for each individual warehouse order, no matter the dimensions or weight of the package. For stocklot orders that might include an additional discount, a member of our customer services team will contact the customer to discuss shipment details and delivery time.

Lost or damaged packages are insured for a maximum amount of 30€ unless agreed upon differently by the buyer and added as a note when making a purchase. 

Products are dispatched from BrandsGateway partners within 1-3 business days after the payment for the order has been received and are always subject to checking the regularity of the payment before carrying it out. In the case of orders with payments in advance other than bank transfer and where BrandsGateway has a report of anomalies, such as the mismatch of the name of the person registered and the holder of the credit card, the goods are delivered within 7 working days from when it has been checked for regularity of the payment, or at least from the end of the tests that will be necessary to verify the regularity of payment. In the unlikely event that a product has not been delivered after 10 working days following the order confirmation, customers should send a direct email to [email protected] with the subject line "non-delivery", while also stating the order number as well as any other additional information. Having received the email, BrandsGateway will contact the customer within 2 working days in order to resolve the problem, or in some cases offer an explanation for the non-fulfillment of orders. For an unclaimed package that is returned to the vendor, the buyer will need to cover a fixed fee of 45€/55$, which will be invoiced for or deducted from the refund

Returns due to wrong shipping information provided such as name or address will be covered by the buyer with a fixed fee of 45€/55$.

Customs operations are handled by BrandsGateway together with the selected freight provider customs agency for shipments outside the EU all additional customs charges will be covered by the buyer. Any documentation needed will be provided by BrandsGateway to have the package cleared if necessary. With our 10+ years of experience with international deliveries and thousands of international buyers, we can guarantee fast and smooth delivery.

Dropshippers’ orders:

Return Policy Duration: Our return policy lasts for 14 days, starting from the day the package is delivered to your customer. Please initiate any return requests within this timeframe to ensure smooth processing.

Late Returns: Returns shipped back after the 14-day policy will be rejected. In such cases, the dropshipper will be responsible for covering the return label and the shipping cost back to the original dispatch address.

Defective or Wrong Items: If you encounter any defective or wrong shipped items, please use the Returns portal located in the Orders section of your dropshipper's dashboard. We will provide a return label for you to ship the defective/wrong item back to us.

Pre-owned Items: Please be aware that we do not accept returns for items listed as Pre-Owned on our platform. Each item's description clearly indicates its pre-owned status. We encourage customers to review product details thoroughly before making a purchase.

Preloved items: Preloved items are not eligible for returns or refunds. The EU 14-day consumer rights rule applies only to new, non-preowned products. Therefore, items that have been previously sold, are preloved, or are offered as defective are exempt from this policy.

Customer Dissatisfaction Returns: Returns due to customer dissatisfaction should be shipped back at the customer's expense and with an active tracking number. Please use reliable carriers such as UPS, DHL, or FedEx. We do not accept returns shipped via local Postal Services due to long delivery times, and any such packages will be rejected.

Customs Charges: For returns with customs charges, the buyer will be responsible for covering those costs. If a customer's return includes customs charges, these must be paid first before we can proceed with the refund of the returned item/s. To expedite the refund process, we recommend selecting the option of the sender paying for all customs duties.

Return Conditions: All returns must be in perfect original condition, including any original attachments such as tags, boxes, or dustbags, along with the original packaging. We reserve the right to refuse returns if the products have been worn, washed, or have any traces of use.

Declined Returns: In the event of declined returns, the order will be shipped back to the buyer, and any additional shipping charges will be borne by them.

Conditional Return Policy: Please note that all returns are subject to a quality inspection upon return arrival. If we decline the return due to damages or other reasons and do not receive your instructions on how to proceed within 30 days—whether to return the item to your customer or to your business address—we reserve the right to deny issuing a refund for that return.

Refunds for Canceled Orders: If an order is placed, paid for, and then canceled before shipment, a full refund will be provided without deducting transaction fees.

Refund Process: Approved refunds will be made by bank transfer or via PayPal within 5 business days after receiving and approving the returns.

Reporting missing packages: In the rare cases of your customers not receiving a package, claims must submitted no later than 21 days from the shipment date.

Dropshipping Subscriptions:

No Refunds for Subscriptions: Once payment has been processed for any dropship subscription package, no refunds will be offered.

For using the BrandsGateway Woocommerce, Shift4shop & Bigcommerce app, payments will be processed in recurring installments through BrandsGateway. In the event that you wish to cancel the service and subscription, please follow these steps: first, ensure that all products from the BrandsGateway app are removed from your store. Next, unsubscribe through the BrandsGateway app, and finally, delete/uninstall the application from your store.

Cancellations must be made by the subscribers, and any automatic renewals are non-refundable.

No Free Trials: We do not provide free trials for any of our dropship subscriptions. By accepting our terms & agreements, subscribers waive their right of retraction.

Bulk Buyers: We offer a 7-day return policy for defects and wrong-shipped products, from the day the package is delivered to you. 

For defects and wrong shipped items, the buyer must contact BrandsGateway by email to [email protected] within 7 days. Such emails should include the order number and photographic evidence. In any such cases, BrandsGateway will provide a return label to you to have the defective/wrong item shipped back to us. 

The cost of return shipment for defective/wrong will be borne by BrandsGateway. Which you will receive a tracking label to print and paste on the package.

Pre-owned Items: Please be aware that we do not accept returns for items listed as Pre-Owned on our platform. Each item's description clearly indicates its pre-owned status. We encourage customers to review product details thoroughly before making a purchase.

Preloved items: Preloved items are not eligible for returns or refunds. The EU 14-day consumer rights rule applies only to new, non-preowned products. Therefore, items that have been previously sold, are preloved, or are offered as defective are exempt from this policy.

All returns must be in the perfect original condition as the original shipment, along with any original attachments such as tags, box, or dustbag. We have the right to refuse returns if the products have been worn or washed and with a used scent. For declined returns, the order will be shipped to the buyer and any additional shipping charges will be invoiced. 

Any agreed refunds will be made by bank transfer or by PayPal within 5 business days of received and approved returns.

Refunds for Canceled Orders: If an order is placed, paid for, and then canceled before shipment, a full refund will be provided without deducting transaction fees.

Reporting missing packages: In the rare cases of your customers not receiving a package, claims must submitted no later than 21 days from the shipment date.

BrandsGateway will be the “owner” of customers’ data and all the information concerning the use of their personal data is summarised in the privacy document, in accordance with the Protection of Personal Information legislation. Customers must, therefore, accept such a policy before proceeding with any purchases, with a particular focus on the following areas:

1. Purposes of data processing. Commercial, promotional, and/or sales purposes to identify potential customers for each specific product or service (eg, statistics, customer satisfaction feedback, the preliminary gathering of information aimed at reaching an agreement or provision of a service, etc.); Customer satisfaction research (eg research on the quality of services); Fulfillment of obligations under the law, regulations or legislation.
2. Data communication. The personal data collected by B2B BrandsGateway HB will be communicated and/or processed by people we trust, who, in pursuit of the above objectives, carry out operational, technical, and organizational tasks. The personal data provided by Customers are used only to perform the job or related services; the data are not disclosed to third parties unless such disclosure is required by law or is directly necessary for the fulfillment of requirements.

All the details of the credit cards processed by email/ telephone/ fax are processed by the PayPal secure server and immediately canceled after the transaction.

1. Rights of interested parties. - It is fully established that the customer has the option to exercise specific rights. The Customer may obtain: confirmation or otherwise of the existence of data concerning them, even if not yet recorded;

Information about the origin of personal data, the purpose and methods of processing it, and the basis of processing in cases where this is done using electronic instruments;

Indication of the identity of the Owner and the Person Responsible, and the persons or categories of persons to whom the personal data may be communicated or who have access to them;

The cancellation, transformation into an anonymous form, or blocking of data processed in violation of the law, as well as updating, rectification or, where interested, integration of data unless it is impossible or involves the use of disproportionate means. The Customer may also object, for legitimate reasons, to the processing of personal data about them, even if it relates to the purpose of the data collection. The Customer can also object to the processing of personal data for sending advertising material or otherwise, aimed at carrying out market research and business communications.

Estonian law has regulated information within this sales contract.

District courts of Estonian will handle any disputes concerning the validity, interpretation, or execution of this contract.

Gateway Holdings ÖU has the right to edit this document without notice at any time, and as a result, will be effective from the date of its publication at www.brandsgateway.com

Customers wishing to make a complaint must address their issues at BrandsGateway headquarters in Narva mnt 5, 10117 Tallinn, Estonia.

All communication and contracts will be made so in Swedish, English, or German. BrandsGateway's Affiliate Program Terms and Conditions are available to read here: https://brandsgateway.com/affiliate-terms-conditions/.