Frequently Asked Questions

Q) I have completed my registration but I still cannot login.
A) Your registration is still on the Waiting List. Check that you have received the registration confirmation email and that you have confirmed your email address by clicking on the appropriate link. Registrations are verified within 24/48 hours from the moment of registration. If you are unable to login after this period of time send an email to [email protected]

 

Q) How can I recover my password?
A) Just click on RECOVER PASSWORD: you will receive an email which will send you directly to your profile where you will be able to change your password.

 

Q) Can anyone buy from Brandsgateway.com?

A) Yes we sell to anyone. We currently supply market traders, retail stores internet sellers, ebay stores, amazon stores etc.
If you are a new business starters or a person looking to expand their business, we can help. For guidance and assistance please feel free to contact
by email ” [email protected] and we will be able to advise and help you select the right goods for your business.

 

Q) What payment options do we provide?
A) The payment options we offer are Bank transfer (invoice), Paypal, Credit Card or cash on pick up.

 

Q.) Do we offer discounts?
We offer discounts for larger orders, please contact us for more information.

 

Q) How do we deliver?
All our international shipments are made by using FedEx Express or Economy.
Once your payment has been confirmed we usually manage to ship out your purchase order within 1-2 business days. Depending on your purchase amount it could take a few days longer.
Before shipping out any goods we always quality control each item. That all the original tags are included, NO defects are on any of your items and that all additional accessories are included

 

Q) How do we deal with customs (Outside of EU)?
Since each country has different customs regulations we can provide documentation upon request. Although customers outside the EU are responsible for taxes and duties. Import duty or tax costs will be invoiced to you directly from Fedex or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If you have any questions about how your shipment can be solved please email or call us.

 

Q) Can I collect my order in person?
A) Yes. You are welcome to come and collect your order in our warehouse or arrange your own pick up from the courier company of your choice.
Before visiting we do ask that you phone or email us to confirm that your purchase order is ready to be picked up!

 

Q) Can I view stock before purchasing?
A) You are more than welcome to view your stock in person. We do ask that you book an appointment before visiting our warehouse and before making a decisions.
We are open Monday – Friday 9am-6pm, Saturday 9am-5pm, Sunday please email or call before.
Feel free to give us a call if you need any help or guidance on how to travel to our warehouse.

 

Q) What is the minimum order (MOQ)?

Inside EU
A) Our MOQ is €1,000 within EU and you can pick and choose your selection from either website or if you would like to visit our warehouse.
Outside EU
A) Our MOQ is €1,000 outside the EU and you can pick and choose your selection from either our website or if you would like to visit our warehouse.

Q) Is the VAT included in the price?
A.) Yes all price that you see inside our website is inclusive VAT both within & outside EU

 

Q) Do you offer dropship?
A) Yes, please contact our support team for further information – [email protected]

 

Q) Are your products authentic?
A) All products purchased from us are authentic. We can provide you full detailed invoice confirming exactly what you have purchased with all our details present for your records. If needed we can write up a agreement contract between the two parties
Since we only deal directly with each brand we can 100% gurantee that all our stocks are authentic. We never deal with outside dealers and agents.

 

Q) How often does your stock/website get updated?
A) On a weekly basis, so keep an eye on the stock to get updated. There is a latest stock page. The best way to keep informed of our stock coming in or not yet on the website is to join our mailing list. All you do is put your name and email address in and we send one or two emails maximum per month with full details of upcoming stock. Another solution would be to add us on Whatsapp or Viber +46(0)737711698 and let us know which kind of items you are interested in. Since we ship out over 50 orders a day our inventory and packing lists change daily. If you would like to review everything we have in stock, we highly recommend that you visit our warehouse. We can guarantee that you won’t be disappointed on the selection and prices.

 

If we missed any questions please email us or give us a call.